1. Registers guests and assigns rooms. Accommodates special requests whenever possible.
2. Assists in pre-registration and blocking of rooms for reservations.
3. Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures
4. Understands room status and room status tracking.
5. Knows room locations, types of rooms available, and room rates.
6. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
7. Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
8. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
9. Files room keys.
10. Knows how to use front office equipment.
11. Processes guest check-outs.
12. Posts and files all charges to guest, master, and city ledger accounts.
13. Follows procedures for issuing and closing safe deposit boxes.
14. Uses proper telephone etiquette.
15. Uses proper mail, package, and message handling procedures.
16. Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
17. Attends department meetings.
18. Coordinates guestroom maintenance work with the engineering and maintenance division.
19. Reports any unusual occurrences or request to the manager or assistant manager
20. Knows all safety and emergency procedures. Is aware of accident prevention policies.
21. Maintains the cleanliness and neatness of the front desk area.
22. Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
23. Perform any and all duties not specifically outlined above that are an inherent part of the position.  Perform and execute any requests made by corporate or supervisor in a cooperative and expeditious manner.

Requisites

Education:

High school graduate or equivalent. Must be able to speak, read, write, and understand the primary language(s) used in the workplace. Must be able to speak and understand the primary language(s) used by guests who visit the workplace.

Experience:

Previous hotel-related experience desired.

Physical:

Requires finger dexterity, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.

1. Responsible for the sweeping and mopping the lobby and kitchen.

2. Empty all trash cans.

3. Wash all Dishes.

4. Clean all carts.

5. Clean and detail all kitchen equipment including ovens and hood vent systems.

6. Detail clean all aspects of kitchen including walls and table legs.

7. Clean all cold wells along with polishing any stainless or brass fixtures within the kitchen area.

8. Keep all shelving neat and organized.

9. All jobs must be done in a efficient and expeditious manner.

10. Cook food to order by standards.

11. Rotate in coming food with old ((F.I.F.O) First In, First Out)).

12. Prep food for the next days use including any and all pantry items that the kitchen supplies.

13. Responsible for coming up with creative ideas for Chef Specials and working in conjunction with Food and Beverage Director to implement them.

14. Responsible for communicating to the Food and Beverage Director what foods the restaurant is needed or running low on.

15. May be required on some occasions to place food orders.

16. Always wear company approved uniforms with name tags, hats and slip resistant shoes. Not wearing approved uniform could cause you to be sent home without pay.

17. The Food and Beverage Director reserves the right to add or subtract any duties from the before mention along with taking disciplinary actions if any one of the job descriptions has not been completed or if not completed satisfactory to comply with company standards.

General

1. Ensure the best possible lodging experience for each guest, within the framework of ESA operating guidelines.

2. Execute and follow the preventative maintenance procedures and guidelines. 

3. Follow proper grooming and appearance guidelines. 

4. Wear a provided maintenance uniform and name tag always on property. 

5. Order and install small maintenance items as needed for repair, under direction of Assistant General Manager. 

6. Complete tasks and assignments on the daily Maintenance Checklist. 

7. Complete Maintenance Request Forms within 24 hours. 

8. Complete Preventive Maintenance program on a timely basis. 

9. Respond to maintenance emergencies timely, on a 24-hour call basis. 

10. Assist with carrying dishware items to rooms when requested. 

11. Practice safe working conditions under Occupational Safety and Health Administration guidelines to include Blood-borne Pathogens. 

12. Practice safe chemical handling as prescribed in Material Safety and Data Sheets. 

13. Perform other such duties assigned by Property Management to meet guest or operational needs. 

14. Perform all duties not specifically outlines above that are an inherent part of the position.  Perform and execute any requests made by corporate or supervisor in a cooperative and expeditious manner.

Common Guest Areas and Exterior

1. Clears trash and empties property trash containers daily. 

2. Sweeps and cleans sidewalks and stairs as needed (trash and weather related). 

3. Clears debris from parking lot, landscaping, and dumpster area daily. 

4. Ensures exterior building and grounds are clean by use of a pressure washer and blower. 

Common Guest Areas and Interior

1. Paints walls, ceilings, doors and window trim as needed. 

2. Provides Preventive Maintenance to 2 rooms each day. 

3. Ensures Preventive Maintenance repairs in the following areas:

• Lighting;
• Electrical circuits and wiring;
• Plumbing;
• HVAC;
• Guest room walls;
• Appliances;
• Doors and locks;
• Furniture;
• Carpet (remove stains) and;
• Floor coverings. 

4. Ensures Guest Laundry washers, dryers, vending machines and common areas are cleaned twice daily. 

5. Maintains clean, organized maintenance workshop and storerooms. 

Skills Needed

1. General knowledge of heating, air conditioning, electric and plumbing skills. 

2. Knowledge and ability to use basic work tools and equipment. 

3. Ability to patch holes, clean carpets, and paint walls. 

4. Ability to work well under limited supervision. 

5. Ability to work well with others. 

6. Strong work ethic. 

Skill Preferences

1. Apartment, building, or lodging maintenance experience. 

Physical Requirements

1. Ability to bend at waist and work on knees. 

2. Ability to reach over head. 

3. Ability to stand for long periods of time. 

4. Ability to walk three flights of stairs. 

5. Ability to work outside in hot or cold weather. 

6. Ability to lift and carry 50 pounds.

1. Responsible for the cleaning of corridors, guest areas, service areas and linen closets. 

2. Empty housekeepers' trash and linen bags. 

3. Deposits linen down chute and carries trash to dumpster. 

4. Vacuums corridors and/or guestrooms. 

5. Delivers rollaway and cribs to guestrooms. 

6. Turns mattresses as directed by management. 

7. Stocks supplies needed for linen closets. 

8. Vacuums public areas. 

9. Sweeps and mops service landings. 

10. Mops vending machine areas and keeps machines clean. 

11. Checks all public restrooms for cleanliness several times daily. 

12. Checks each floor to make sure fire doors are open. 

13. Checks elevators for cleanliness. 

14. Assists with luggage handling. 

15. Cleans rooms when needed. 

16. Checks lights and changes bulbs. 

17. Maintains outside grounds daily. 

18. Assists in the unloading of deliveries and the proper storage of such. 

19. Maintenance of the marquee. 

20. Perform any and all duties not specifically outlined above that are an inherent part of the position.  Perform and execute any requests made by corporate or supervisor in a cooperative and expeditious manner.

Requisites

Education:

High school graduate or equivalent. Must be able to speak, read, write, and understand the primary language(s) used in the workplace. Must be able to speak and understand the primary language(s) used by guests who visit the workplace.

Experience:

Previous hotel-related experience desired.

Physical:

Requires finger dexterity, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.

1. Greet the guest within thirty seconds of their arrival into the restaurant.

2. Offer the guest drinks and fill the order.

3. Explain our menu along with any chief specials that we may be serving.  

4. Take their order and fill the order, making sure that food arrives at the table within eight minutes from order time.

5. Round out their meal by offering desert after their meal along with any after dinner drinks (if server/bartender is working the evening shift).

6. Present the check. (Breakfast servers present the check when presenting the food).

7. Making sure that all tickets including vouchers are rang up in the P.O.S. System.  NO EXCEPTIONS.

8. Servers are responsible for setting up the front desk coffee bar and breaking it down as well as maintaining it throughout their shift.

9. If in-room dinning is being offered, server/bartender is responsible for delivery of food ordered to the room within thirty minutes of order time.

10. Breakfast servers are responsible for setting up tables for dinner and stocking up all cabinets full of glasses.

11. Dinner servers are responsible for setting tables up for breakfast and stocking up cabinets full of glasses for next day use.

12. Both breakfast and dinner servers are responsible for “rolling†their own flatware for next day use.

13. Clean as you go all guest visible areas, (breakfast cold bar, sneeze guards etc.)

14. Bust all tables immediately unless it interferes with taking a guest order, in which case, you will take the order then bust the table(s).

15. All windows, windows seals, doors and etc. should be cleaned daily for finger prints and dust.

16. All shelving should be check daily and dusted when needed.

17. Carpet should be vacuumed daily.

18. If no steward is available, server is responsible for sweeping and mopping as well as cleaning all glassware and flatware.

19. Bartender is responsible for following all recipes on our drink menu and reporting any broken or spilled alcoholic beverages on the waste sheet.  Always keeping in their mind our 21% beverage cost goal.

20. ALWAYS keep our focus on our guests.

21. The Food and Beverage Director reserves the right to add or subtract any duties from the before mention along with taking disciplinary actions if any one of the job descriptions has not been completed or if not completed satisfactory to company standards.

                                                            Room Attendant

Job Summary

To maintain a clean and appealing guest room according to policy standards.

Duties and Responsibilities

General

1. Change bed linen daily.
2. Vacuum carpeting.
3. Dust all furniture (picture frames, bed frames, lamps, TVs, dressers).
4. Remove fingerprints and smudges (ex. mirrors, shiny surfaces, windows, etc).
5. Thoroughly clean the bathroom area - wash shower stall, sink, floor, toilet, etc.
6. Make sure that the standard room set-up is complied with.
7. Report immediately all damage found in a room.
8. Report immediately all missing items in the room. Report immediately personal guest items found in vacant rooms.
9. Notify Executive Housekeeper of all rollaways or cribs in rooms for pick-up and storage.
10. Take responsibility for the passkey and make sure it is turned in daily.
11. Turn in immediately all "lost and found" items to Executive Housekeeper.
12. Report immediately to the Executive Housekeeper:
• No luggage
• No service needed
• Sleep outs
• Extra guests
• Anything unusual
13. Shut off all lights, TVs and air conditioners when leaving the room.
14. Assist housekeeper in any additional cleaning chores she may assign.
15. Perform any and all duties not specifically outlined above that are an inherent part of the position.  Perform and execute any requests made by corporate or supervisor in a cooperative and expeditious manner.

1. Responsible for the sweeping and mopping the lobby and kitchen.
2. Empty all trash cans.
3. Wash all Dishes.
4. Clean all carts.
5. Clean and detail all kitchen equipment including ovens and hood vent systems.
6. Detail clean all aspects of kitchen including walls and table legs.
7. Clean all cold wells along with polishing any stainless or brass fixtures within the kitchen area.
8. Keep all shelving neat and organized.
9. All jobs must be done in an efficient and expeditious manner.
10. Cook food to order by Hilton standards.
11. Rotate in coming food with old ((F. I. F. O) First In, First Out)).
12. Prep food for the next day’s use including any and all pantry items that the kitchen supplies.
13. Responsible for coming up with creative ideas for “Chef Specials” and working in conjunction with Food and Beverage Director to implement them.
14. Responsible for communicating to the Food and Beverage Director what foods the restaurant is needed or running low on.
15. May be required on some occasions to place food orders.
16. Always wear company approved uniforms with name tags, hats and slip resistant shoes.  Not wearing approved uniform could cause you to be sent home without pay.
17. The Food and Beverage Director reserves the right to add or subtract any duties from the before mention along with taking disciplinary actions if any one of the job descriptions has not been completed or if not completed satisfactory to comply with company standards.

As an Assistant Executive Housekeeper, you would be responsible for performing the following tasks to the highest standards:

• Lead, train and supervise Room Attendants and House persons on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards
• Assign daily cleaning boards; evenly distribute work amongst the team
• Verify and report status and/or discrepancies of rooms
• Communicate and coordinate with Engineering/ Property Operations to ensure efficient maintenance and repair of items related to guest rooms and public areas
• Communicate and coordinate with Front Desk Agents about the status of rooms in a timely and efficient manner
• Assist the Executive Housekeeping Manager with administrative duties as needed, such as scheduling, payroll edits, inventory, ordering, etc.
• Oversee the Lost & Found program
• Perform Room Attendant and/or House-person duties, as needed
• Respond to special guest requests in a timely, friendly and efficient manner

What are we looking for?

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

Physical Activities and Requirements:

Requires finger dexterity, grasping, writing, standing, sitting, bending, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.

Safety Statement:

As an employee, it is your responsibility to be aware of and report all safety hazards or violations you may see or witness while performing your required duties.

1. Registers guests and assigns rooms. Accommodates special requests whenever possible.
2. Assists in pre-registration and blocking of rooms for reservations.
3. Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures
4. Understands room status and room status tracking.
5. Knows room locations, types of rooms available, and room rates.
6. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
7. Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
8. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
9. Files room keys.
10. Knows how to use front office equipment.
11. Processes guest check-outs.
12. Posts and files all charges to guest, master, and city ledger accounts.
13. Follows procedures for issuing and closing safe deposit boxes.
14. Uses proper telephone etiquette.
15. Uses proper mail, package, and message handling procedures.
16. Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
17. Attends department meetings.
18. Coordinates guestroom maintenance work with the engineering and maintenance division.
19. Reports any unusual occurrences or request to the manager or assistant manager
20. Knows all safety and emergency procedures. Is aware of accident prevention policies.
21. Maintains the cleanliness and neatness of the front desk area.
22. Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
23. Perform any and all duties not specifically outlined above that are an inherent part of the position.  Perform and execute any requests made by corporate or supervisor in a cooperative and expeditious manner.

Requisites

Education:

High school graduate or equivalent. Must be able to speak, read, write, and understand the primary language(s) used in the workplace. Must be able to speak and understand the primary language(s) used by guests who visit the workplace.

Experience:

Previous hotel-related experience desired.

Physical:

Requires finger dexterity, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.

Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, scheduling, and telephone.

• Participates in the selection of front office personnel.
• Trains, cross-trains, and retrains all front office personnel, ensuring that Hilton required training is maximized.
• Schedules the front desk team via GM approval
• Weekly explores "The Lobby" communicating changes in standards, promos., training, etc. to department heads.
• Evaluates the job performance of each front office employee.
• Maintains working relationships and communicates with all Departments.
• Ensures that T/A commissions are verified and processed weekly.
• Verifies that accurate room status/rate plan tracking information is maintained. And properly communicated.
• Resolves guest related problems quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
• Reviews and ensures that the nightly audit pack is complete and that PMS reports are in complete balance with M-3.
• Works within the allotted budget for the front office.
• Understands that he/she will be required to work front desk shifts if needed.
• Ensures that credit card batches are balanced to PMS reports and successfully submitted each day.
• Processes daily invoices for direct bill accts.  Updates GM with weekly aging reports.  Posts direct bill payments.
• Participates in regularly scheduled meetings of front office personnel.
• Wears the proper uniform/nametags at all times. Requires all front office employees to wear proper uniforms at all times.
• Upholds the hotel's commitment to hospitality.
• Perform any and all duties not specifically outlined above that are an inherent part of the position.  Perform and execute any requests made by corporate or supervisor in a cooperative and expeditious manner.

Requisites:

Education:

Minimum of two-year college degree desired. Must be able to speak, read, write, and understand the primary language(s) used in the workplace.  Must be able to speak and understand the primary language(s) used by guests who visit the workplace.

Experience:

Previous HILTON experience is a HUGE PLUS.  Minimum of one year of hotel front desk management experience, experience handling cash, accounting procedures, and general administrative tasks.

Physical:

Requires finger dexterity, grasping, writing, standing, sitting, walking, repetitive motions, verbal communications, and visual acuity.

1. Greet the guest within thirty seconds of their arrival into the restaurant.

2. Offer the guest drinks and fill the order.

3. Explain our menu along with any chief specials that we may be serving.  

4. Take their order and fill the order, making sure that food arrives at the table within eight minutes from order time.

5. Round out their meal by offering desert after their meal along with any after dinner drinks (if server/bartender is working the evening shift).

6. Present the check. (Breakfast servers present the check when presenting the food).

7. Making sure that all tickets including vouchers are rang up in the P.O.S. System.  NO EXCEPTIONS.

8. Servers are responsible for setting up the front desk coffee bar and breaking it down as well as maintaining it throughout their shift.

9. If in-room dinning is being offered, server/bartender is responsible for delivery of food ordered to the room within thirty minutes of order time.

10. Breakfast servers are responsible for setting up tables for dinner and stocking up all cabinets full of glasses.

11. Dinner servers are responsible for setting tables up for breakfast and stocking up cabinets full of glasses for next day use.

12. Both breakfast and dinner servers are responsible for “rolling†their own flatware for next day use.

13. Clean as you go all guest visible areas, (breakfast cold bar, sneeze guards etc.)

14. Bust all tables immediately unless it interferes with taking a guest order, in which case, you will take the order then bust the table(s).

15. All windows, windows seals, doors and etc. should be cleaned daily for finger prints and dust.

16. All shelving should be check daily and dusted when needed.

17. Carpet should be vacuumed daily.

18. If no steward is available, server is responsible for sweeping and mopping as well as cleaning all glassware and flatware.

19. Bartender is responsible for following all recipes on our drink menu and reporting any broken or spilled alcoholic beverages on the waste sheet.  Always keeping in their mind our 21% beverage cost goal.

20. ALWAYS keep our focus on our guests.

21. The Food and Beverage Director reserves the right to add or subtract any duties from the before mention along with taking disciplinary actions if any one of the job descriptions has not been completed or if not completed satisfactory to company standards.

1.Responsible for the sweeping and mopping the lobby and kitchen.

2.Empty all trash cans. 

3.Wash all Dishes.

4.Clean all carts.

5.Clean and detail all kitchen equipment including ovens and hood vent systems.

6.Detail clean all aspects of kitchen including walls and table legs.

7.Clean all sneeze guards and cold wells along with polishing any stainless or brass fixtures.

8.Keep all shelving neat and organized.

9.All jobs must be done in a efficient and expeditious manner.

10.Always wear company approved uniforms with name tags and slip resistant shoes.  Not wearing approved uniform could cause you to be sent home without pay.

11.The Food and Beverage Director reserves the right to add or subtract any duties from the before mention along with taking disciplinary actions if any one of the job descriptions has not been completed or if not completed satisfactory to comply with company standards.

1. Change bed linen daily. 

2. Vacuum carpeting. 

3. Dust all furniture (picture frames, bed frames, lamps, TVs, dressers). 

4. Remove fingerprints and smudges (ex. mirrors, shiny surfaces, windows, etc). 

5. Thoroughly clean the bathroom area - wash shower stall, sink, floor, toilet, etc. 

6. Make sure that the standard room set-up is complied with. 

7. Report immediately all damage found in a room. 

8. Report immediately all missing items in room. Report immediately personal guest items found in vacant rooms. 

9. Notify Executive Housekeeper of all rollaways or cribs in rooms for pick-up and storage. 

10. Take responsibility for pass key and make sure it is turned in daily. 

11. Turn in immediately all "lost and found" items to Executive Housekeeper. 

12. Report immediately to the Executive Housekeeper:

• No luggage
• No service needed
• Sleep outs
• Extra guests
• Anything unusual

13. Shut off all lights, TVs and air conditioners when leaving room.

14. Assist housekeeper in any additional cleaning chores she may assign. 

15. Perform any and all duties not specifically outlined above that are an inherent part of the position.  Perform and execute any requests made by corporate or supervisor in a cooperative and expeditious manner.